At Smartech, the heart of our Total Customer Satisfaction pledge is SERVICE . . . a passion for satisfied customers that begins in the office of the Managing Director and permeates throughout the entire organization. It is this focus on the customer -- after the sale as much as before the sale has been made -- that helps differentiate Smartech from our competition.
Some significant aspects of Smartech Service are:
Service Response Goal: To Reach the Customer Site within 4 Hours during normal working hours from receipt of call.
Customer Response Centre (CRC) - A service cycle begins with a call to Smartech’s CRC where the call is handled for assessment, dispatch and/or resolution.
Efficient Handling: Smartech employs the latest in technology to insure prompt response. All of our Engineers are equipped with mobile communications and are notified of your request for service.
A highly-trained Smartech Field Engineer RESPONDS IN LESS THAN 3 HOURS CURRENTLY of your call! Backed up by our reports from our Service Management System.
Smartech Field Engineers (FEs): Support a product offering in its entirety.
Preventive Maintenance of your equipment accounts for 25% of Smartech Service Team's time.
Get It Right The First Time: 92% of Emergency Service Calls are completed on the first visit . . . since most parts are "on-board" in Field Engineer's vehicles!
ALL OF OUR ENGINEERS ARE MANUFACTURER TRAINED